Neptune Technologies Level One Distributor
In 2002, we were named a Level One Distributor for Neptune Technologies. This designation has several significant components:
We are required to keep one person on staff certified to provide training and ongoing support for water meter reading systems customers.
Our Systems Support Specialists certified to provide local support for the life of all Neptune reading systems. We are required to participate actively in strategic planning sessions with Neptune Technology. We are given the tools to sell and support new products as they become available. We also serve as a conduit for our customers directly to those responsible for product development.
Field Services Division
Our Field Services Division was formed in 1995. To the existing offering of large meter testing and repair, it added several other services, listed in our enclosed line card. We have performed tens of thousands of installations, both in house and pit settings. Its structure includes:
Project Site Managers – On site managers responsible for all local facets of the project, including work order fulfillment, field coordination, quality control, and customer contact.
Field Division Techs – approximately 30 employees performing meter installations, large meter testing and support and the other field services we provide.
Customer Service Call Center
Our Customer Service Department and Call Center is in Cincinnati, handling appointment scheduling for all of our projects as well as providing service to all of our customers. The Call Center is easily expanded using remote server access technology and VOIP communications. Additional employees work from home as needed.
Technical Services Division
Our Technical Services Division has grown from the capabilities we have developed in support of the metering systems. We have developed software that has enhanced the customer’s experience as well as that of our Field Service Division in several situations. These offerings include data integration, work order software and usage analysis.
During the entire life of the system, the Tech Division will monitor the system, receiving daily notices of fixed base system status and alerts when issues arise.
Corporate Officers include:
Robert Becker, CEO
Matt Becker, President
Brent Hensley, VP of Operations
Lisa Smiddy, Call Center and Data Auditing
Drew Leitwein, Ohio Sales Manager
Kelly Byrd, Ohio Sales Manager
Korey Williams, Ohio Sales Manager
Bryce Sanborn, Ohio Sales Manager
Nathan Scott, Ohio Sales Manager
Bill Howell, Kentucky Sales Manager
Brad Warning, Kentucky Sales Manager