NECO strives to provide the highest level of customer support for meter reading systems. Some issues are more critical and timely than others. You may submit non-priority or general issues via our online support request, send an email to or for immediate assistance, call 1-800-624-6975 opt 3.

Help desk services are available during the following hours of operation:

Normal Business Hours

  • Monday – Friday
  • 8:00 a.m. – 4:30 p.m. EST

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